These Terms & Conditions (“Terms”) govern access to and use of the websites, applications, software, and services provided by PostAutoPilot Inc. (“PostAutoPilot,” “we,” “us,” or “our”), collectively the “Services.”
By creating an account, accepting an invitation, purchasing a subscription, or otherwise using the Services, you agree to these Terms.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
If you and PostAutoPilot have entered into a separate written Master Services Agreement, Order Form, or other agreement covering the Services, that agreement will control to the extent of a conflict with these Terms.
1. Eligibility and Accounts
You must have legal capacity to enter into these Terms and must provide accurate account information. You are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account.
You must promptly notify PostAutoPilot of suspected unauthorized use.
You may not connect, control, or authorize PostAutoPilot to act through a social-media, communications, or other third-party account unless you have the legal right and appropriate authorization to do so.
2. The PostAutoPilot Service
PostAutoPilot provides technology for creating, scheduling, personalizing, distributing, publishing, communicating, and analyzing content across supported accounts, subscribers, and integrations.
Features may include social publishing, subscriber distribution, groups, Journeys, messaging, subscriber-specific links and images, AI-assisted content, scheduling recommendations, analytics, post history, design integrations, and other related functionality.
Available features, platforms, account types, APIs, and functionality may change over time.
3. Connected Social Accounts and Authorization to Publish
When you connect a social-media or other third-party account, you authorize PostAutoPilot to access that account and perform the actions you select or enable through the Services, which may include scheduling, formatting, transmitting, publishing, retrieving publishing status, and obtaining permitted account or performance information.
Certain platforms or account types may require additional approval or manual action from the account holder before content is published.
If you subscribe to a creator, organization, Journey, or content-distribution program that is configured for automated publishing, you authorize PostAutoPilot to distribute or publish eligible content in accordance with the settings and permissions you select.
You remain responsible for monitoring your connected accounts and may disconnect an integration or discontinue applicable subscriptions or permissions.
PostAutoPilot is a technology intermediary. Connecting an account does not transfer ownership or responsibility for that account to PostAutoPilot.
4. User Content
For these Terms, “User Content” means content supplied, created, uploaded, generated, customized, approved, scheduled, transmitted, or distributed by or on behalf of a user, creator, subscriber, or customer through the Services. It includes text, captions, photographs, video, graphics, messages, links, campaigns, Journeys, subscriber-specific content, and AI-assisted content.
You retain ownership of rights you have in your User Content.
You grant PostAutoPilot a non-exclusive, worldwide, royalty-free license to host, copy, process, format, modify as technically necessary, transmit, distribute, and publish User Content solely as reasonably necessary to provide, secure, support, and improve the Services and perform actions you request.
5. You Are Responsible for Your Content
PostAutoPilot does not originate, endorse, verify, or approve User Content merely because the content is created, processed, scheduled, distributed, or published through the Services.
The person or organization creating, supplying, approving, or directing distribution of User Content is responsible for that content.
You represent and warrant that you have all rights, licenses, permissions, releases, and consents necessary to use and distribute your User Content and that your User Content and use of the Services will comply with applicable law and third-party rights.
You are responsible for the accuracy, legality, and appropriateness of your User Content and for any required disclosures, disclaimers, substantiation, approvals, or records, including advertising, endorsement, sponsorship, affiliate, testimonial, earnings, financial, housing, mortgage, political, healthcare, intellectual-property, privacy, publicity, employment, and other industry-specific requirements.
PostAutoPilot is not responsible for claims, penalties, account restrictions, losses, or damages resulting from User Content or from a user's decision to create, approve, transmit, or publish that content, except to the extent liability cannot legally be excluded.
6. AI-Generated and AI-Assisted Content
PostAutoPilot may provide features that generate, rewrite, personalize, recommend, summarize, or otherwise assist with content using artificial intelligence.
AI output may be incomplete, inaccurate, unsuitable, similar to content generated for others, or inconsistent with applicable laws, platform rules, industry requirements, or brand standards.
You are responsible for reviewing and approving AI-assisted content before relying on or publishing it.
PostAutoPilot does not represent that AI-generated content is legally compliant, factually accurate, non-infringing, unique, or appropriate for any particular industry or use.
AI tools, suggested posting times, analytics, and other recommendations are tools to assist users and are not legal, regulatory, financial, professional, or marketing advice.
7. Communications, SMS, and Email
If you separately opt in to receive SMS messages from PostAutoPilot, message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from an applicable program and HELP for help. Wireless carriers are not liable for delayed or undelivered messages.
Where required by law, consent to receive marketing text messages is not a condition of purchasing the Services.
If you use PostAutoPilot to send or facilitate email, SMS, MMS, or other communications to subscribers, employees, customers, prospects, supporters, or other recipients, you are the sender of those communications and are responsible for your messaging program and recipients.
You must obtain and maintain all legally required consents and permissions before sending communications and must maintain adequate evidence of consent.
You must identify the appropriate sender, accurately describe the subject of communications, provide required disclosures, include any required physical mailing address or other sender information, and honor all opt-out and unsubscribe requests.
You may not use purchased, scraped, improperly obtained, or unauthorized contact lists.
You must comply with applicable communications laws and rules, including the Telephone Consumer Protection Act, CAN-SPAM Act, applicable state laws, telecommunications carrier requirements, and relevant provider requirements, including Twilio and SendGrid policies when those services are used.
A recipient's consent to receive communications from PostAutoPilot does not constitute consent to receive communications from a PostAutoPilot customer, creator, campaign, organization, or other third party. Each sender is responsible for obtaining its own legally sufficient consent.
8. Subscriber Invitations and Uploaded Contacts
If you invite subscribers, upload contacts, or provide contact information belonging to another person, you represent that you have the right to provide and use that information for the applicable purpose.
Uploading a phone number or email address does not by itself establish that the individual consented to marketing or other regulated communications.
You are responsible for determining whether and how each contact may lawfully be contacted.
9. Acceptable Use
You may not use the Services to engage in unlawful, fraudulent, deceptive, abusive, or harmful conduct; violate intellectual-property, privacy, publicity, or other rights; impersonate another person; distribute malware; attempt unauthorized access; interfere with the Services; send spam or unwanted communications; manipulate third-party platforms in violation of their rules; or distribute content prohibited by applicable communications providers or social platforms.
You may not use the Services to make claims or representations that are unlawful or that you do not have adequate support to make.
PostAutoPilot may investigate suspected violations and remove content, restrict features, or suspend or terminate accounts where reasonably necessary to protect PostAutoPilot, users, third parties, communications providers, or third-party integrations.
10. Third-Party Platforms and Integrations
The Services may interact with Meta services, Facebook, Instagram, LinkedIn, TikTok, X, Canva, Twilio, SendGrid, payment providers, AI providers, and other third-party products or services. Those third parties are independent from PostAutoPilot and may impose their own terms, policies, technical requirements, fees, restrictions, and enforcement decisions.
Third-party platforms may change or discontinue APIs or features, change permissions, impose rate limits, require reauthorization, reject content, restrict accounts, change algorithms or metrics, or interrupt service without PostAutoPilot's control.
PostAutoPilot does not guarantee that any integration, account type, publishing method, metric, or other third-party functionality will remain available or operate without interruption.
To the extent permitted by law, PostAutoPilot is not responsible for third-party outages, API limitations, algorithm changes, decreased reach or engagement, rejected posts, delivery failures, platform enforcement, account restrictions or suspensions, or actions taken by third-party platforms.
11. No Guarantee of Publishing or Results
PostAutoPilot does not guarantee that content will successfully publish or deliver at a particular time or that every third-party service will accept, transmit, display, or format content exactly as submitted.
We do not guarantee impressions, engagement, followers, leads, revenue, conversions, deliverability, search visibility, social-media performance, or any other business result.
Analytics may depend on information provided by third-party platforms and may differ from metrics displayed elsewhere.
12. Subscriptions, Automatic Renewal, Billing, and Cancellation
Subscription pricing, included features, billing frequency, applicable trial period, and subscription term will be disclosed when you purchase a subscription.
Unless otherwise stated at the time of purchase, paid subscriptions automatically renew for successive billing periods until canceled.
By purchasing a recurring subscription, you authorize PostAutoPilot or its payment processor to charge the applicable subscription fees and taxes to your selected payment method at the beginning of each applicable billing period until you cancel.
You may cancel your subscription using the cancellation functionality made available through your PostAutoPilot account. Cancellation stops future renewals and ordinarily takes effect at the end of your then-current paid subscription period unless applicable law requires otherwise.
PostAutoPilot will not require unnecessary information, impose unreasonable barriers, or use deceptive or abusive practices to prevent or delay cancellation.
Except where required by law or expressly stated otherwise at the time of purchase, fees already paid are non-refundable.
Minnesota Consumers. If you are a Minnesota resident purchasing the Services primarily for personal, family, or household purposes and your subscription is subject to Minnesota's automatic-renewal or continuous-service laws, PostAutoPilot will provide the disclosures, confirmations, cancellation options, notices, and termination rights required by applicable Minnesota law.
13. PostAutoPilot Intellectual Property
The Services, software, interface, design, trademarks, logos, documentation, workflows, and technology provided by PostAutoPilot, excluding User Content and third-party materials, are owned by PostAutoPilot or its licensors and are protected by applicable intellectual-property laws.
These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Services during your authorized subscription or account term. They do not transfer ownership of PostAutoPilot technology or intellectual property.
14. Privacy
Our collection and use of personal information is described in the PostAutoPilot Privacy Policy.
If you process personal information belonging to other individuals through the Services, you are responsible for complying with your own privacy, notice, consent, data-protection, and security obligations.
15. Suspension and Termination
You may stop using the Services or cancel your account or subscription as permitted by your applicable plan.
PostAutoPilot may restrict, suspend, or terminate access if we reasonably believe you have violated these Terms, created security or legal risk, failed to pay amounts due, misused third-party platforms or communications services, or if continued access could threaten PostAutoPilot's systems, integrations, provider relationships, reputation, or other users.
Termination does not eliminate obligations or liabilities that arose before termination.
16. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
POSTAUTOPILOT DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
POSTAUTOPILOT DOES NOT WARRANT THAT THE SERVICES, INTEGRATIONS, AI OUTPUT, ANALYTICS, COMMUNICATIONS, OR PUBLISHING FUNCTIONS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSTAUTOPILOT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR DAMAGES ARISING FROM THIRD-PARTY PLATFORM ACTIONS, EVEN IF POSTAUTOPILOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF POSTAUTOPILOT ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID TO POSTAUTOPILOT BY THE USER DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this section apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise, and apply to the fullest extent permitted by applicable law.
Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
18. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless PostAutoPilot and its affiliates, officers, directors, employees, contractors, and agents from third-party claims, losses, liabilities, penalties, damages, judgments, settlements, and reasonable legal expenses arising out of or relating to your User Content; communications sent by or on your behalf; your violation of these Terms or applicable law; your violation of another person's intellectual-property, privacy, publicity, or other rights; your unauthorized use of a third-party account; or the conduct of users you administer through your organization.
PostAutoPilot may assume control of the defense of any matter subject to indemnification, in which case you agree to cooperate with the defense.
19. Compliance Responsibility
PostAutoPilot provides software, not legal, regulatory, financial, or professional compliance services.
Customers operating in regulated industries or conducting regulated communications remain responsible for determining and satisfying the laws, regulations, disclosures, approvals, consent requirements, recordkeeping obligations, supervisory requirements, and internal policies that apply to them.
Use of PostAutoPilot does not constitute approval of content by PostAutoPilot and does not replace an organization's legal, compliance, or supervisory review.
20. Changes to the Services or Terms
We may modify the Services and these Terms from time to time.
If we make material changes to these Terms, we will provide notice where required and update the “Last Updated” date.
Continued use of the Services after revised Terms become effective constitutes acceptance where permitted by law.
21. Governing Law and Venue
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws principles.
Subject to applicable law and any separate written agreement between the parties, any legal proceeding arising from these Terms or the Services must be brought in the state or federal courts located in Hennepin County, Minnesota, and the parties consent to the jurisdiction of those courts.
If you are using the Services as a consumer, nothing in these Terms is intended to waive or limit any non-waivable rights or protections provided to you under applicable consumer-protection law.
22. Miscellaneous
If a provision of these Terms is determined to be unenforceable, the remaining provisions remain in effect.
Failure to enforce a provision does not waive it.
You may not assign these Terms without PostAutoPilot's consent, except as permitted by law. PostAutoPilot may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets.
Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except for payment obligations.
Headings are for convenience only and do not affect interpretation.
23. Contact
PostAutoPilot Inc.
18202 Minnetonka Blvd, Suite 100
Wayzata, MN 55391
support@postautopilot.com