Privacy Policy

1. Information We Collect

Account and profile information. We may collect your name, email address, mobile phone number, company or organization, role, account credentials, profile information, communication preferences, and other information you provide when creating or managing an account.

Subscriber and organization information. Creators, businesses, and other customers may provide information about subscribers, employees, representatives, team members, supporters, or other individuals they invite to PostAutoPilot.

Social-media and third-party integration information. When you connect an account or integration, such as Facebook, Instagram, LinkedIn, TikTok, X, Canva, or another supported service, we may receive information that you authorize the third-party service to provide.

Content and communications. We process information you create, upload, receive, schedule, or distribute through PostAutoPilot, including captions, drafts, posts, comments, links, photos, videos, messages, campaigns, Journeys, subscriber-specific images and links, scheduling instructions, and related content.

AI information. When you use AI-enabled features, we may process your prompts, source content, writing preferences, instructions, and generated or personalized output to provide the requested feature.

Usage and device information. We may automatically collect IP address, browser type, device type, operating system, application activity, log information, referring URLs, timestamps, approximate location derived from IP address, and information about your interactions with the Services.

Payment information. Payments may be processed by third-party payment processors. We may receive transaction, subscription, and billing information but do not necessarily receive or store complete payment-card details.

Support and correspondence. We collect information you provide when contacting us for support, participating in onboarding, responding to surveys, or otherwise communicating with us.

2. How We Use Information

We may use information to provide, operate, secure, support, and improve the Services; create and administer accounts; authenticate and maintain connected third-party accounts; publish, schedule, and distribute content at users' direction; personalize posts, images, and links; operate Journeys; provide messaging and notifications; generate AI-assisted content; provide analytics and reporting; process payments and subscriptions; communicate about accounts and Services; send communications for which consent has been provided; prevent fraud, misuse, and security incidents; enforce our agreements; comply with law; and develop new features.

When a business or organization supplies information about its employees, subscribers, recipients, or other individuals for us to process on its behalf, that organization is responsible for having appropriate authority or another lawful basis to provide the information.

3. Social Media and Third-Party Integrations

PostAutoPilot allows users to connect supported third-party services and authorize PostAutoPilot to perform actions such as publishing content, retrieving publishing status, accessing permitted account information, and obtaining analytics.

The information available to PostAutoPilot depends on the permissions you grant and the rules of the applicable third-party platform. Third-party services may change their APIs, permissions, data availability, and functionality at any time.

You may disconnect a supported integration through PostAutoPilot or the applicable third-party platform. Deleting information from PostAutoPilot does not necessarily remove content that has already been published to a third-party social network.

Your use of each third-party platform also remains subject to that platform's own terms, privacy policy, permissions, and settings.

4. Subscriber, Creator, and Organization Visibility

If you participate in a PostAutoPilot creator, team, employer, campaign, or subscriber network, certain information about your participation may be available to the applicable account administrator or creator. Depending on the Services being used, this can include invitation or subscription status, connected-account information, distribution status, publishing activity, and performance or analytics information.

PostAutoPilot customers are responsible for using information available through the Services in accordance with applicable law and their own obligations to employees, subscribers, recipients, and other users.

5. SMS and Mobile Messaging Privacy

If you opt in to receive text messages from PostAutoPilot, you may receive recurring account notifications, onboarding messages, reminders, support messages, product communications, or marketing messages depending on the messaging program to which you consented.

Message frequency varies. Message and data rates may apply.

You may reply STOP to unsubscribe from an applicable messaging program and HELP for assistance.

Mobile information, including mobile phone numbers and SMS opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers, including communications providers such as Twilio, solely as reasonably necessary to transmit messages, operate and support our Services, prevent fraud or abuse, comply with legal obligations, or protect our rights.

6. Email Communications

We may send transactional emails concerning your account or requested Services.

We send marketing or other non-transactional email in accordance with applicable consent requirements. You may unsubscribe from marketing email using the unsubscribe mechanism included in the message.

Customers using PostAutoPilot communication features are responsible for obtaining any consent required to contact their own recipients and for complying with applicable email marketing, identification, mailing-address, and unsubscribe requirements.

7. How and With Whom We Disclose Personal Information

We disclose personal information only as reasonably necessary to operate the Services, perform actions requested or authorized by users, comply with law, and protect PostAutoPilot and its users.

We may disclose information to cloud-hosting and infrastructure providers; communications providers; security and fraud-prevention providers; payment processors; analytics providers; artificial-intelligence service providers; customer-support providers; social-media platforms and other integrations you connect to PostAutoPilot; organizations administering an account or subscriber network in which you participate; professional advisers; government agencies where legally required; and parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of PostAutoPilot.

PostAutoPilot does not sell personal data for monetary or other valuable consideration as the term “sale” is defined under applicable privacy laws. PostAutoPilot does not sell sensitive personal data.

Mobile information, including mobile phone numbers, SMS opt-in information, and consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

8. Cookies and Similar Technologies

We may use cookies, local storage, analytics technologies, and similar tools to operate the Services, remember preferences, understand usage, secure accounts, and improve performance.

Where applicable law requires consent for particular technologies, we will request that consent.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, including providing the Services, maintaining connected accounts and integrations, honoring user instructions, maintaining required consent and opt-out records, protecting the security and integrity of the Services, complying with legal and contractual obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Account and profile information generally may be retained while an account remains active and for a reasonable period following closure where needed for legitimate business, security, legal, or accounting purposes.

Records relating to SMS or email consent, opt-outs, suppression lists, and communication preferences may be retained after other account data is deleted when necessary to demonstrate compliance or ensure that an opt-out continues to be honored.

Billing and transaction records may be retained as required for tax, accounting, fraud-prevention, and legal purposes.

We may retain deidentified or aggregated information that can no longer reasonably be linked to an identifiable individual.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.

No internet-connected system or method of electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Privacy Rights

Depending on where you live and how you interact with PostAutoPilot, applicable law may give you rights regarding your personal information. These rights may include the right to confirm whether we process your information; access information we maintain about you; correct inaccurate information; request deletion; obtain certain information in a portable format; opt out of certain sales, targeted advertising, or qualifying profiling; withdraw consent where processing is based on consent.

To submit a privacy request, email support@postautopilot.com with the subject line Privacy Request and describe the right you wish to exercise.

We may take reasonable steps to verify your identity or authority before completing a request.

12. Minnesota Privacy Rights

If the Minnesota Consumer Data Privacy Act applies to PostAutoPilot's processing of your personal data and you qualify as a consumer under that law, you may exercise the rights available under the MCDPA, including applicable rights to access, correction, deletion, portability, opt out of certain qualifying processing.

Minnesota consumers may submit a request by emailing support@postautopilot.com.

If we deny a Minnesota privacy-rights request, you may appeal by emailing support@postautopilot.com with the subject line Minnesota Privacy Appeal.

13. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law, including rights to know or access personal information, correct inaccuracies, request deletion, receive a portable copy of certain information, and, where applicable, opt out of certain sales, targeted advertising, or profiling activities.

We will honor applicable rights as required by law.

14. Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Services.

If you believe a child has provided personal information to us contrary to this policy, please contact us.

15. International Users

Information may be processed and stored in the United States and other countries in which PostAutoPilot or its service providers operate. Where required, we use appropriate mechanisms for international transfers of personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, integrations, technology, business practices, third-party platform requirements, or legal obligations.

We will update the “Last Updated” date when changes are made. If we make a material change, we will provide additional notice where required by applicable law.

17. Contact Us

PostAutoPilot Inc.
18202 Minnetonka Blvd, Suite 100
Wayzata, MN 55391
support@postautopilot.com